Privacy Policy & Refund Policy - VEO AI Video Generator

1. Privacy Policy

1.1 Data Collection and Usage

User-generated content (such as text prompts and generated videos) is stored securely in cloud services, accessible only by the user.
Users fully own their data and can delete their generated content at any time.
Data Retention: Content is not automatically deleted and remains available until the user chooses to delete it.
Permanent Deletion: Once deleted by the user, data cannot be recovered.
The app does not collect or store any personal identifiable information.
The app accesses certain device features (e.g., photo library) only for saving generated videos and does not collect or transmit device data.

1.2 Image Upload and Facial Data Processing

Image-to-Video Generation: When you upload images for AI video generation, these images may contain facial information or biometric data.
Third-Party AI Providers: Your uploaded images are processed through legitimate third-party AI model providers including but not limited to Google, Kling, Pixverse, and other state-of-the-art AI technologies.
Purpose Limitation: Facial data is used solely for the purpose of AI video generation and content creation as requested by the user.
Data Retention: Uploaded images containing facial information are stored securely in cloud services and are accessible only by the user. Data is not automatically deleted.
User-Controlled Deletion: Users can choose to delete their uploaded images and generated content at any time through the app interface.
Permanent Deletion: Once deleted by the user, the data cannot be recovered and is permanently removed from our systems.
User Consent: By uploading images that contain faces, you explicitly consent to the processing of such biometric data for AI video generation purposes.
Data Security: All image data, including facial information, is transmitted securely and processed in compliance with each AI provider's respective privacy policies and security standards.

1.3 Data Security

We implement industry-standard security measures to protect data.
Users are responsible for maintaining the security of their device and controlling access to the app.

1.4 Third-Party AI Providers Privacy Policies

Important: When you use our AI video generation features, your data may be processed by third-party AI model providers. We encourage you to review their privacy policies:

Google AI: https://policies.google.com/privacy
Kling AI: https://kling.kuaishou.com/en/privacy
Pixverse: https://pixverse.ai/privacy

Additional Providers: The above list may not be comprehensive. We may integrate additional AI service providers to enhance our features. For unlisted providers, you can:

Contact the respective AI service provider directly to inquire about their privacy policies
Contact us at icoremoose@gmail.com for information about specific AI providers used in our services
Check our app's settings or help section for the most current list of integrated services

Note: These third-party services have their own privacy policies and terms of service. CoreMoose is not responsible for the privacy practices of these external providers. By using our services, you acknowledge that your data will be processed according to both our privacy policy and the relevant third-party provider's privacy policy.

1.5 Children's Privacy

The app is intended for users aged 17 and above.
We do not knowingly collect any information from users under 17.
Facial Data of Minors: Users are responsible for ensuring they do not upload images containing faces of individuals under 18 without proper consent.

1.6 Your Rights and Choices

Users have full control over their data and may delete their generated content or uninstall the app at any time.
Image Deletion: You can delete uploaded images at any time, and we will ensure removal from our temporary processing systems.
Processing Opt-out: You may choose not to upload images containing facial information if you do not consent to biometric data processing.
Third-Party Processing: By using our AI generation features, you consent to data processing by third-party AI providers according to their respective privacy policies.

1.7 Changes to This Privacy Policy

We may update this policy from time to time. Changes take effect immediately upon posting within the app.

1.8 Contact Us

If you have any questions about privacy or facial data processing, please contact us at icoremoose@gmail.com.

2. Refund and Purchase Policy

2.1 Purchase and Credits

In-app purchased credits are used to generate AI videos, and the credit consumption depends on the specific video generation requirements.
Multiple credit packages are available at different prices, allowing users to choose according to their needs.

2.2 Refund Policy

Since AI video generation is a digital content service, credits used after purchase are non-refundable for no reason.
If technical issues occur causing credits not to be credited or consumed abnormally, please contact customer support promptly.
We reserve the right to refuse refunds in cases of abuse or fraudulent activity.

2.3 Avoiding Unwanted Charges

Please check your credit balance and purchase needs carefully to avoid duplicate purchases.
We recommend trying the free daily credits and trial features in the app before making large purchases.

2.4 Contact Support

For refund requests or any purchase-related issues, please contact us via in-app support or email icoremoose@gmail.com.

We will verify and address your concerns as soon as possible.